sellport
Helpdesk tickets
Issues reported and step-by-step resolutions.
Managed IT
Your helpdesk tickets are some of the most wanted data out there.
Tickets, resolution notes, and runbooks are exactly what AI companies use to build IT support agents. MSPs are sitting on years of it.
What buyers want
Records you already keep.
Resolution notes
What techs tried, what worked, and why.
Runbooks and documentation
Standard procedures for common tasks.
Incident reports
Outages, root causes, and follow-ups.
Change records
Planned changes and how they were rolled out.
What it trains
Real managed IT work, taught to AI.
- IT support agents that resolve common tickets
- Tools that suggest fixes from ticket history
- Assistants that draft runbooks and incident summaries
What we remove
Private stays private.
- Client names and contacts
- Credentials, IPs, and hostnames
- End-user names and emails
- Anything else you flag
FAQ
Managed IT questions
What about credentials in tickets?
Credentials, IP addresses, hostnames, and similar details are scrubbed before sharing.
Do my client agreements allow this?
It depends on your contracts. We'll help you review them before anything is shared.
Which PSA tools work?
Exports from most ticketing and PSA systems work. We'll confirm during scoping.
Other industries